Responsible Gambling at Crypto Loko

Why Safer-Gambling Tools Matter

Pokies and casino games at Crypto Loko are built for entertainment, not for income. Safer-gambling tools exist to help you keep play inside the boundaries you set for yourself, before a session starts rather than after it's gone sideways.

These tools put you in control of time and money spent on the platform. They work quietly in the background once switched on, applying limits automatically so you don't have to rely on willpower alone in the moment.

This page is strictly for players aged 18 and over. If gambling stops being fun, or starts affecting your finances, relationships or mental health, the tools below and the support services further down this page are here for you.

Safer-Gambling Tools Available

Each tool below does a different job. Some cap what you can spend, some cap how long you play, and some remove access altogether. Use whichever combination suits how you play.

Contact support directly if you can't locate a particular setting. Requests for limits or exclusion are actioned on your account rather than left to self-enforce.

Self-Exclusion and How It Works

Self-exclusion is the strongest tool on this page. It closes off access to your account for play, removing the option entirely rather than just limiting it.

Requesting Self-Exclusion

You can ask for self-exclusion through your account settings or by contacting support directly. Specify the length of time you want, whether that's a fixed break or an indefinite closure.

What Happens During Exclusion

• Your account is closed to deposits and play for the period selected
• Marketing emails and promotional contact stop for the duration
• Reopening before the period ends is not available once exclusion is confirmed

After the Exclusion Period

Once the period you chose has passed, you can contact support to discuss reopening your account. Take this time to assess whether further limits or an extended break make sense for you.

Setting a Limit: Step by Step

Setting a limit takes a few minutes and applies immediately once confirmed. Here's the general process:

1. Log in to your Crypto Loko account.
2. Go to your account settings or the responsible gambling section.
3. Choose the tool you want: deposit limit, loss limit, time limit or reality check.
4. Select the amount or duration and the period it applies to (daily, weekly or monthly).
5. Confirm the setting. It takes effect straight away or at the next login.
6. Contact support if you want to lower a limit immediately or need help finding a setting.

Increasing a limit, once set, takes longer to come into effect than decreasing one. This delay is intentional and gives you space to reconsider before a higher limit applies.

Recognising the Warning Signs

Problem gambling can build gradually. Knowing the signs early makes it easier to act before things escalate.

Signs to Watch For

• Spending more time or money on pokies than you planned
• Chasing losses with further bets to try to win back what's gone
• Borrowing money or selling things to fund play
• Hiding the amount of time or money spent from family or friends
• Feeling anxious, irritable or guilty about gambling activity
• Neglecting work, study or relationships because of time spent playing

If any of these feel familiar, it's worth pausing and using a limit or exclusion tool while you think things through. Reaching out to a support service, below, is also a straightforward next step.

Where to Get Help Locally

Free, confidential support is available around the clock if gambling is affecting you or someone close to you.

• Gambling Help Online: call 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for live chat and resources
• Lifeline: call 13 11 14 for crisis support and emotional support at any hour

These services are independent, free to use and open to anyone, regardless of where you play. You don't need to be in crisis to reach out. Early conversations often make the biggest difference.

Crypto Loko is for players aged 18 and over only. Set limits that suit your circumstances, take breaks when you need them, and treat pokies as entertainment rather than a way to make money.

Frequently Asked Questions

How do I set a deposit limit on my Crypto Loko account?

Go to your account settings and select the deposit limit option under responsible gambling tools. Choose a daily, weekly or monthly cap and confirm it. The limit applies immediately and stops further deposits once reached.

Can I reverse self-exclusion early if I change my mind?

No, self-exclusion cannot be reversed before the period you selected ends. This is by design, so the break is meaningful. Once the chosen period has passed, contact support to discuss reopening your account.

What is a reality check and how does it help?

A reality check is an on-screen notification that appears at intervals you set, showing how long you've been playing. It helps you stay aware of time spent rather than losing track during a session.

Is playing pokies online illegal for me as an Australian player?

No, there is no penalty for Australian players who choose to play. Crypto Loko operates under an international licence, and these responsible gambling tools are provided to help you play within your own limits.

Who can I talk to if I think my gambling is becoming a problem?

Gambling Help Online is available 24/7 on 1800 858 858 or at gamblinghelponline.org.au, offering free, confidential support. Lifeline on 13 11 14 is also available for broader crisis support at any time.

Do limits reset automatically once the period ends?

Limits apply to the period you choose, such as daily, weekly or monthly, and continue to apply at that same cadence unless you change or remove them yourself through account settings.